Warranty & Repairs

We’re Sorry to Hear About the Issue!
If you’ve encountered any issues with your product, please reach out to our customer service team at escavebangladesh@gmail.com. Kindly provide your order number along with clear photos of the damage. We will assess the situation and work with you to determine the best repair or resolution options.

Warranty Coverage

At ESCAVE, we take great pride in the craftsmanship of our leather products, which are designed to be both beautiful and durable. We offer a Lifetime Warranty on all our leather items, starting from the date of purchase. This warranty covers defects in materials, manufacturing, or workmanship under normal use.

What’s Covered:

  • Hardware defects: Broken zippers, snaps, or buckles resulting from faulty manufacturing.
  • Stitching issues: Seams coming undone or misaligned stitching due to craftsmanship errors.

What’s Not Covered:

  • Normal wear and tear: Damage from everyday use or improper care (e.g., exposure to water, heat, or abrasive surfaces).
  • Accidental damage or misuse: Cuts, damage caused by alcohol, or any other harm resulting from improper use.
  • Personalized items: Custom-made or personalized products are only covered for craftsmanship defects, not for damage caused by personal use.

What is Covered Under the Lifetime Warranty?

We are committed to providing products of exceptional quality. Our Lifetime Warranty covers repairs or replacements for functional damages that hinder the product’s use.

Functional damages covered include:

  • Zippers that are stuck or not properly installed
  • Stitching that comes undone within a month of use

    • S’investir dans novajackpot sur la durée laisse entrevoir un écosystème qui sait se renouveler. Les widgets latéraux affichent les promotions actives sans saturer la lecture des contenus principaux. Les sessions interrompues par un changement de réseau reprennent automatiquement à leur point d’arrêt. Les cashbacks du dimanche concluent la semaine sur une note compensatoire bienvenue. Les niveaux d’expérience progressifs offrent une approche ludique de la fidélité. Les frais éventuels sont signalés en amont sans surprise au moment de la validation. Les taux de redistribution observés sont publiés à intervalles réguliers dans un esprit de transparence. Le baccarat se décline en Speed, Squeeze, No Commission et autres formats premium. Une fonction de favoris permet de retrouver instantanément les titres préférés sans recherche manuelle. Les conseils proactifs lors de difficultés rencontrées renforcent la qualité perçue. Le projet possède la maturité d’un acteur déjà installé tout en gardant la fraîcheur des nouveaux venus.

  • Faulty products or materials
  • Unlatching handles or defective metalwork
  • Button issues or failures

What is Not Covered Under the Lifetime Warranty?

The leather we use is top-tier, known for its strength and long-lasting qualities, and with proper care, it ages beautifully. However, normal wear and tear and damages caused by improper use, such as cuts during use or damage from alcohol, are not covered under the warranty, as these issues cannot be repaired.

Repairs for Non-Warranty Issues

We understand that leather products may experience wear over time. If your product requires repair after the warranty period has expired, or the damage is caused by accidental misuse or normal wear and tear, we offer repair services for a fee.

Types of repairs we offer:

  • Stitching repairs
  • Leather conditioning and restoration
  • Hardware replacements (buckles, zippers, snaps, etc.)
  • General leather care and maintenance

How to Request a Warranty Claim or Repair

If you believe your product has a manufacturing defect, craftsmanship issue, or requires a repair, follow these steps:

  • Contact Us: Reach out to our customer service team via email or phone. For warranty claims, please provide a description of the issue, your order number, and proof of purchase. For repair requests, describe the issue with your product.
  • Provide Photos: To help us assess the situation quickly, include clear photos of the defect, damage, or issue with your product.
  • Evaluation: Our team will review the claim or repair request. If the issue falls under our warranty coverage, we will arrange for a repair, replacement, or refund. For non-warranty repairs, we’ll send you shipping instructions along with an estimate for the repair cost.
  • Repair Process: Once we receive your item, we will evaluate it and begin the repair process. Repair times may vary depending on the extent of the damage, but we aim to complete all repairs as efficiently as possible.

Repair Costs

For repairs outside of our warranty coverage, we will send you a quote before proceeding. The cost of the repair depends on the type of work required. Shipping costs are not covered by us, and you will be informed of the full cost before we begin any work.

Care Tips to Prevent Damage

To ensure your leather goods stay in great condition and minimize the need for repairs, we recommend the following care tips:

  • Keep your leather dry: Avoid exposing leather products to moisture. If they get wet, dry them naturally (away from direct heat or sunlight).
  • Store properly: Keep leather items in a cool, dry place when not in use. For bags, stuff them with tissue paper or fabric to maintain their shape.
  • Regular cleaning and conditioning: Clean leather with a soft cloth and apply a leather conditioner every few months to prevent cracking.
  • Avoid excessive wear: Use your leather items for their intended purpose to avoid unnecessary damage.

Special Warranty Policy for Small Leather Goods


While ESCAVE offers a Lifetime Warranty on most leather products, our Small Leather Goods come with a 2-Year Warranty from the date of purchase. The warranty terms and coverage are the same as outlined in our main Warranty Policy.